Every Sticker Has a Story. StickerGiant is an eCommerce business that provides custom stickers and labels to enable our customers to tell their story. Our mission is to offer the fastest delivery, excellent customer service, and the highest quality product within the industry. We are guided by our values: Customer Focus, Growth Mindset, Trust, and Accountability. We value and embrace the diversity of identities, experiences, thoughts, needs, and approaches. We communicate frequently and transparently, which allows our employees to see, experience, and take ownership of our shared success together.

The Finishing Operator reports to the Finishing Lead on the third shift. The Finishing Operator serves as the final stage of manufacturing for stickers and labels finished on a roll prior to the packaging and shipping stages of customer orders. At times, you may be required to operate other manufacturing machinery and equipment (e.g. shrink wrap machine and packaging / shipping station). Speed, accuracy and quality are your passions, but especially your ability to support the team and adapt to changes in order volume. Being a supportive member of a team and being “All In” come naturally to you.

FINISHING DUTIES & RESPONSIBILITIES

• Operate a tabletop label rewind machine including calibration, setup and daily cleaning
• Operate a slitting machine including calibration, setup and daily cleaning
• Be able to rewind or slit a daily volume of printed rolls for sticker and label products and count as needed
• Assemble, finish and process a daily volume of print rolls, sheets and final sticker products
• Assemble shipping packets and support shipping team with daily product workflow
• Interpret job order details in order to properly set machine and finish rolls to customer specifications
• Perform quality control inspections and remove defective items 
• Offer ideas for continuous improvement within the manufacturing process
• Cross-train on other printing machinery as needed and develop the capacity to support other team members in manufacturing
• Maintain a clean, tidy workstation at all times
• Cross-collaboration with other teams and departments
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITY

• Completion of High School education or equivalent (preferred)
• 1 years of direct machine operator experience in a manufacturing environment (preferred)
• Able to maintain health and safety requirements.
• Attention to detail related to product quality and machine process quality
• Aptitude for mechanical operation, manufacturing processes, and procedures
• Basic math skills and superb attention to detail and product quality
• Excellent attendance and punctuality - accurately record work time on a daily basis
• Interest and ability to grow professionally with support from StickerGiant

PHYSICAL REQUIREMENTS

• Duties require standing (except breaks and lunch) throughout working shift for 8 to 12 hours
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance
• Occasional climbing, stooping, bending and overhead reaching
• Frequent walking, grasping and gripping

POSITION SCHEDULE DETAILS

• Pay Range: $18.00 - $18.50 per hour
  • Also an additional $2 per hour shift differential making it $20 - $20.50 per hour
• Second Shift Hours
  • Monday - Friday
  • 9:00 PM - 5:30 AM
• Some mandatory overtime and voluntary overtime available
• 100% on-site position (no hybrid work available)

We care a great deal about creating an environment where all Giants can bring their whole selves to work and to provide all candidates with an equitable, inclusive and accessible recruitment process in alignment with our values. At StickerGiant, we provide Equal Employment Opportunity (EEO) to all persons regardless of age, race, national origin, citizenship status, political opinion, social group, ethnic origin, marital status, union affiliation, union sympathy, physical or mental disability, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all conditions of employment including recruitment, hiring, promotion, termination, leaves of absence, compensation, and training. If you prefer accommodation during the recruiting process, or you have feedback about your candidate experience at StickerGiant, please contact the People+Culture team.

StickerGiant is an E-Commerce business that manufactures high-quality stickers and labels, providing fast turnaround, and excellent customer service. Our mission is to create a good company to work for which leads to happy, healthy Giants. We are guided by our values; All In, Grow & Learn, Positive Energy. We value and embrace the diversity of identities, experiences, thoughts, needs, and approaches. We communicate frequently and transparently which allows our employees to see, experience, and take ownership of our shared success together. 

The Customer Service Associate (CSA) I creates a one of a kind experience for customers by providing quick and outstanding service with a twist of their own unique style. You’re a resourceful person that fosters customer relationships with StickerGiant through providing solutions to their sticker and label needs. You love representing a brand through positive and fun interactions that bring our customers back again and again and again.  

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Provide quick responses to customer inquiries via email, chat and phone 

• Assist customers with questions related to all custom sticker and label products offered 

• Offer suggestions for improved product matches to customer needs 

• Resolve customer issues in real-time by working with the team to find fast solutions 

• Understand artwork guidelines to give guidance to customers how we set up stickers and labels for print 

• Ability to work autonomously and as part of a team environment 

• Communicate with internal teams and cross functionally to ensure a positive customer experience 

• Communicate with customers about the StickerGiant.com ordering process and provide accurate information to ensure a positive customer experience from start to finish   

TIER LEVEL DUTIES & RESPONSIBILITIES CSA I 

• Participate and successfully complete standard CS training 

• Demonstrate basic knowledge of all products, pricing, and internal processes in order to support customers 

• Demonstrate basic knowledge of all technology systems and tools such as Zendesk and Microsoft Suite 

• Demonstrate basic knowledge of all standard operating procedures for handling customer orders 

• Develop basic knowledge of the entire product manufacturing process 

• Effectively handle multiple customer communication channels (phone, chat, email) simultaneously 

• Provide outstanding customer service during each customer interaction 

• Demonstrate basic methods for diffusing difficult customer situations 

KNOWLEDGE, SKILLS, & ABILITIES 

• 2-3 years of experience in customer-facing or similar customer service role 

• Exceptional written and verbal skills; clear, concise, and grammatically correct 

• Ability to multitask in a fast-paced environment 

• Experience with customer service software such as ZenDesk or similar software 

• Mac computer literate 

EDUCATION AND FORMAL TRAINING 

• High School Diploma/GED/Equivalent required 

• B.S. degree preferred 

• Formal customer service training or customer service certification preferred 

• Bilingual in Spanish or other foreign language speaking preferred 

PHYSICAL REQUIREMENTS 

• This position requires the employee to remain in a seated or standing (we have sit/stand desks) position for prolonged hours. The workstation for this role is in an open cubicle/workspace area. 

• The employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

POSITION SCHEDULE DETAILS 

• Full-time, non-exempt position 

• 32 hours per week minimum.  

• Customer Support is available to customers from 7:00 am - 6:00 pm MST. Schedules will reflect the current need of the team within these operating hours 

• Overtime is NOT required but is available upon request and manager approval  

BENEFITS & PERKS 

• Core Benefits: 

• Health, dental, vision offered at reduced rates. Options for PPO or High Deductible for health coverage.  

• High-deductible health plan enrollees will receive an annual company contribution towards your HSA: $600 per employee, and an additional $400 for enrolled dependent(s) 

• Life insurance and short-term disability insurance covered at 100% 

• Voluntary benefits include accident & critical illness, long-term disability, identity theft insurance  

• Paid Time Off: 2 weeks vacation + holidays + floating holidays + 6 sick days 

• Paid Leave: Paid maternity leave for employees who qualify for FMLA, as well as parental leave 

• 401(k): Match by parent company 

• Bonus Program: Bonuses are provided based on achievement of annual financial goals for the company 

• Professional Development: We provide opportunities for attending conferences, obtaining and/or renewing certifications, and participating in workshops and will tailor-make your career development plan with you 
• Pay Range: $20 - $21/hr

We care a great deal about creating an environment where all Giants can bring their whole selves to work and to provide all candidates with an equitable, inclusive and accessible recruitment process in alignment with our values. At StickerGiant, we provide Equal Employment Opportunity (EEO) to all persons regardless of age, race, national origin, citizenship status, political opinion, social group, ethnic origin, marital status, union affiliation, union sympathy, physical or mental disability, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all conditions of employment including recruitment, hiring, promotion, termination, leaves of absence, compensation, and training. If you prefer accommodation during the recruiting process, or you have feedback about your candidate experience at StickerGiant, please contact the Director of People+Culture. 

Applications will be accepted through 8/26/2025.  

At StickerGiant, every sticker tells a story. We help small businesses and organizations bring their brands to life with custom stickers and labels. Based in Boulder, Colorado, we’ve led the way in online sticker printing since 2000. Our mission is to deliver high quality custom printed products with lightning-fast fulfillment and exceptional service. We are driven by core values including customer focus, growth mindset, execution, trust, and accountability. We foster an inclusive culture where diversity thrives. StickerGiant is part of Resource Label Group and backed by Ares Management, a top private equity firm. Join us in making brands stick!

Role Overview

We are looking for a Product Manager to drive innovation and growth through new, custom printed products and related services. You’ll lead new product efforts from idea to launch—turning market opportunities into real results. You’ll own market research, new product strategy, business cases, cross-functional execution, and product classification.

Key Success Metrics

1. Revenue and gross margin from new products and services
2. Delivery of plans for new products and services
3. Speed of execution, from new product strategy to launch

Who You Are

• 2-5+ years in management consulting or category/product management in eCommerce, Manufacturing, or Consumer
• Experience defining strategies for successful new products, SKU management, product lifecycle
• Entrepreneurial, agile, thrive on ownership and accountability ✅ Highly analytical, can aggregate and distill insights across a wide range of data sources
• Strategic and commercial, can create frameworks to effectively identify and prioritize new opportunities
• Exceptional cross-functional project manager with strong execution drive and MVP instincts
• Outstanding communications skills, can influence across teams and levels
• Advanced proficiency in Excel, comfortable learning new BI and project management tools (Jira, Metabase, etc)

What You’ll Do

• Define and Execute New Product Strategy – Lead physical product development lifecycle from inception to growth
• Lead Market Research & Business Cases - Analyze trends and build business cases to guide priorities
• Drive Cross-Functional Plans - Coordinate teams to hit timelines, deliverables, goals, risk mitigation
• Track Performance & Deliver Results – Set, track and manage revenue and margin goals and budgets
• Define Product Classification & Structure - Build and manage product taxonomy and SKUs

Position Schedule

• Full-time, exempt role
• Hybrid work environment
• 40 hours/week: Monday-Friday 9am - 5pm MST, with flexibility to work ex normal business hours based on business needs
• Compensation Range: $100,000- $120,000 Base + Bonus

Why StickerGiant?

• Flexibility: Hybrid work environment with a flexible PTO
• Excellent Health Benefits: Health, dental, vision offered at reduced rates. Options for PPO or High Deductible for health coverage. High-deductible plan enrollees receive an annual company contribution towards your HAS.
• Life insurance and short-term disability insurance covered at 100%
• Voluntary benefits: include accident and critical illness, long-term disability, identity theft insurance
• Employee Assistance Program
• Paid Leave: Paid parental leave for employees who qualify for FMLA
• 401(k): match 100% on your first 1% in contributions, and 50% on the next 5%. You must contribute 6% in order to get the full company match of 3.5%

Join Us!

We are committed to creating an environment where all Giants can bring their whole selves to work. Our recruitment process is designed to be equitable, inclusive, and accessible, aligning with our core values. StickerGiant is an Equal Employment Opportunity (EEO) employer, welcoming applicants regardless of age, race, nationality, citizenship, political opinion, ethnicity, disability, religion, gender identity, sexual orientation, veteran status, or any other protected category.

Need accommodation during the hiring process? Contact our People + Culture team.

Ready to make brands stick? Apply now!

This position will be posted for a minimum of 5 days and will remain open until filled or adjusted based on the volume of applicants.